Last updated: October 6, 2026

Smart Homeware Service respects your privacy. This policy explains what information we collect when you use this website, why we use it, and the choices available to you.

Information we collect

• Account information: name, email address, phone number, password credentials, and profile details you provide. Passwords are stored as secure hashes, not as readable passwords.
• Orders and service requests: items requested or purchased, delivery and contact details, order status, service location, and messages you send us. Cash on Delivery is the available checkout method; we do not collect card numbers through this website.
• Messages and subscriptions: information you submit through contact, newsletter, account, or other website forms.
• Technical and session data: information needed to operate the site, protect accounts, remember a cart or wishlist, and keep you signed in. Your browser may also store a session cookie.
• Optional browser alerts: if you choose to enable push notifications, your browser push subscription is stored so we can send the product and offer alerts you requested.
• Google sign-in: if you choose Google authentication, we receive the account identifiers and profile information Google provides for sign-in, such as your email and name. We do not receive your Google password.

How we use information

We use information to provide and manage accounts, respond to enquiries, process orders and service requests, deliver requested account or order messages, operate newsletters and opted-in browser alerts, improve site reliability, and prevent abuse or unauthorized access.

Cookies and browser alerts

Essential session cookies support sign-in, security checks, and shopping features. You can block cookies in your browser, but some features may not work correctly. Browser alerts are optional. You can revoke notification permission in your browser settings and remove the site subscription from the device.

When information is shared

We do not sell personal information. Information is shared only as needed with service providers that host or operate the website, deliver email or browser alerts, or provide a sign-in method you selected; when required by law; or to protect users, the business, or the service. Those providers may process information under their own privacy policies. If you follow a WhatsApp link or another external link, that service handles your activity under its own terms and privacy policy.

Retention and security

We keep information for as long as needed to provide the requested service, maintain business and transaction records, resolve disputes, and meet legal obligations. We use reasonable technical and organizational safeguards, including access controls and protected authentication credentials. No internet transmission or storage method can be guaranteed completely secure.

Your choices and requests

You may ask us to access, correct, or delete personal information, subject to records we must retain by law or for legitimate business purposes. You can unsubscribe from marketing email using its unsubscribe link. To make a privacy request or ask a question, contact us through our Contact page. We may need to verify your identity before acting on a request.

Children

This website is intended for a general audience and is not designed to collect personal information from children without appropriate consent. A parent or guardian who believes a child has submitted information may contact us to request its review or removal.

Changes to this policy

We may update this policy when our services or legal requirements change. The latest version and its effective date will be published on this page.

This policy is general information about website data practices and is not legal advice. Please review it against your business operations and applicable Nepal privacy requirements before launch.