Last updated: October 6, 2026

These Terms and Conditions apply when you access or use the Smart Homeware Service website, contact us, request a service, create an account, or place an order. By using the website, you agree to these terms. If you do not agree, please do not use the website.

Website information

We try to keep product, service, price, availability, and other website information accurate and current. Descriptions, images, specifications, and indicative prices are provided for general information and may change. A displayed estimate is not a final quotation unless we confirm it for your particular requirements.

Orders and payment

Submitting an order is a request to purchase, not confirmation that the order has been accepted. We may contact you to confirm product availability, price, delivery arrangements, and other details before processing it. Orders are subject to confirmation and may be declined or cancelled if an item is unavailable, information is incorrect, or we cannot reasonably fulfil the request. The website currently offers Cash on Delivery; payment is due as confirmed when your order is delivered. Do not send payment-card details through website forms or messages.

Delivery and returns

Delivery coverage, timing, charges, installation arrangements, and any applicable return or warranty terms will be confirmed with you for the order. Delivery estimates are not guarantees. Nothing in these terms removes rights that cannot legally be excluded.

Services and service requests

A service request or enquiry is not a confirmed appointment or contract. We will contact you to discuss the location, scope, timing, availability, and charges. Work begins only after the applicable details and any quotation have been agreed.

Accounts and acceptable use

You must provide accurate information, keep your sign-in credentials confidential, and promptly tell us if you believe your account has been used without permission. You are responsible for activity performed through your account, except where applicable law provides otherwise. Do not misuse the website, interfere with its operation, attempt unauthorized access, submit unlawful or harmful content, or use an account that is not yours without permission.

Intellectual property

Website text, branding, graphics, and other content are owned by Smart Homeware Service or used with permission. You may use the website for personal, non-commercial browsing and purchasing. You must not reproduce, modify, distribute, or commercially exploit website content without prior permission, except where the law permits it.

Third-party services and privacy

External services, including Google sign-in and links to WhatsApp or other websites, are governed by their own terms. Our handling of personal information is described in the Privacy Policy.

Availability and liability

We may update, suspend, or discontinue parts of the website for maintenance, security, or operational reasons. To the extent permitted by law, the website is provided without a guarantee that it will always be uninterrupted or error-free. We are not responsible for indirect loss arising from use of the website, except where such a limitation is prohibited by law. These terms do not limit liability or consumer rights that cannot legally be limited.

Changes to these terms

We may update these terms when our services or legal requirements change. The latest version and its effective date will be published on this page. Continued use after an update takes effect means you accept the revised terms, to the extent permitted by law.

Contact and applicable law

If you have a question about these terms, contact us through our Contact page. These terms are intended to be interpreted consistently with the laws of Nepal and applicable consumer protections.

This is general website wording, not legal advice. Have the terms reviewed for your business, delivery, warranty, return, and consumer-law practices before relying on them.